Contacting the National Visa Center

How to contact the National Visa Center (NVC)

By Email

This is the National Visa Center’s preferred method of communication.

You can email the National Visa Center for your case status at

**To ensure a prompt response, use your National Visa Center 13-digit case number or USCIS Receipt Number in the subject line of the email.

Within the email body, ask your question and include the following information:

Applicant’s name

Applicant’s date of birth

Petitioner’s name

Petitioner’s date of birth

Employer’s company or organization name (if it’s an employment-based visa)

Attorney’s name, law firm, and address

By Phone

To call the National Visa Center, use 603-334-0700.

You will be asked to enter your 13-digit case number or USCIS Receipt Number, so be sure to have it nearby.

If your visa case number isn’t recognized, it’s likely that the National Visa Center hasn’t yet received your case and cannot report your case status.

For more difficult inquiries, operators are available to answer your questions. Operators are available between 8 a.m. and 3:45 p.m. Eastern time, Monday through Thursday.

By Mail

You can also mail questions to the National Visa Center at the following address:

The National Visa Center
32 Rochester Ave.
Portsmouth, NH  03801-2909

The National Visa Center is NOT open to the public. You can mail, call, or contact them online. Public citizens cannot simply go to the National Visa Center.

When an applicant’s priority date is close, the National Visa Center will send them a packet of forms and information. The packet is called a Packet 3. The contents of a Packet 3 vary depending on the country from which a person is applying for a U.S. visa. Receiving Packet 3 is an update to your National Visa Center case status.


NVC Contact Information (

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