Reschedule USCIS Interview

Requesting Your USCIS Interview Be Rescheduled

If you have been scheduled for an interview or other appointment at an office of U.S. Citizenship and Immigration Services (USCIS), it’s in your best interest to attend on the date and time given. For one thing, assuming you’re seeking an immigration benefit, you could find yourself waiting weeks or months longer until the next available appointment. For another thing, it’s possible that your eligibility for what you seek will be lost in the intervening time. For information about rescheduling of a Biometrics Appointment see this post.

There are times when someone simply cannot make their interview date. In that case, you’ll want to take steps to reschedule ahead of time. You’ll want to act quickly and make your request as soon as possible.

You do not want to simply not show up to the interview. If you fail to appear USCIS will likely consider your application to be “abandoned.”

Any USCIS appointment notice will contain contact information and procedures for rescheduling. You should always follow any specific procedures for rescheduling that are in the notice you received.


If you don’t need to reschedule but you need to request accommodations you can request those online by submitting an e-request.

If You Are Feeling Sick

The USCIS website states that if you feel sick then you should cancel your appointment and you will not be penalized for doing so. You can see that information at

How to Request Your Interview be Rescheduled

You can request your interview be rescheduled online, by phone, or through the mail. If you submit a request by mail you should follow-up by phone if you don’t receive a response prior to your interview date.

Through myUSCIS (best way)

To reschedule your appointment using the online tool you should log-in to your myUSCIS account online and follow the instructions. This is the best way to reschedule.

You can speak with the USCIS virtual assistant (Emma) and ask that your biometrics appointment be rescheduled.

By Phone

Call the USCIS Contact Center at 800-375-5283 (TTY 800-767-1833) from Monday to Friday, 8 am to 8pm Eastern time. Provide the customer service representative with your:

  • Name
  • Birth date
  • Address
  • Case number

The Contact Center representative will create a request to reschedule your interview in the system. It can take several weeks to process the request.


To contact USCIS by mail, send your request to the USCIS field office where the interview was scheduled to take place. In your request, include:

  • A letter explaining why you cannot attend the interview, along with information related to the rescheduling, such as the length of your hospital stay
  • A copy of your interview notice

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